Luxaore
Luxaore

Products

Do you offer warranties on your Jewellery?
Every piece of jewellery purchased from Luxaore comes with a 3-month warranty.
how do I ensure Jewellery authenticity?
Every piece of jewellery we sell is hallmarked by BIS-accredited hallmarking centres and comes with a Luxaore authenticity certificate

Returns

What is Luxaore's return policy?

You can return your item within 7 days if it's in the same condition with all manuals and tags. Once inspected and verified, we'll initiate your refund. For more details, please review our return policy.

How do I return my Luxaore order?

To initiate a return, kindly log in to your customer account using the same email ID used for the order. Upon logging in, you will find the return option beside your item. If you are facing any issues, please reach out to us, and we will be delighted to assist you.

Where is my refund?
We typically require 5 days to process your refund after receiving confirmation from our inspection team. If it takes longer than that, please feel free to contact us.

Shipping & Delivery

How long does shipping take?

Typically, we aim to ship products within 3-5 days. However, delays may occur in certain scenarios.

What are Luxaore's shipping options?

We provide two shipping choices: Standard and Express. Our Express option ensures delivery within two days via air, and in some cities we offer one-day delivery.

Do you offer international shipping?
Yes, we ship globally using FedEx and other trusted delivery partners. Please note that international delivery may take a minimum of 5-7 days to reach its destination.
How do I get free shipping on Luxaore orders?
To be eligible for free shipping, customers need to meet the minimum spending requirement. Furthermore, we offer free shipping during promotional events.
What happens if I'm not home during delivery?
Our delivery partner will call before arriving. You will also receive an expected delivery time via WhatsApp or SMS. In case you are unable to collect the delivery, our partner will schedule 2 more delivery attempts.

Orders

Where is my Luxaore order?

We will keep you updated on your order status via WhatsApp and email. To track your order, please use the order ID on our tracking page.

What if my order arrives damaged?

We package our products in tamper-proof packaging, using bubble wrap and high-quality materials to ensure they are not damaged during transit. If you do experience any issues, please contact us within 24 hours via our helpline at +91 62915 52795 or email: hello@luxaore.com.

Can I cancel or change my Luxaore order?
Yes, you can cancel or change your order at any time before it is dispatched. For orders placed today, dispatch is typically scheduled for tomorrow at 11 am.
How do I find the right size and fit for my Jewellery?
We offer a ring size checker. For additional help, contact us and our jewellery experts will assist you in finding the perfect fit.
Do you offer order customization or bulk ordering?
Yes, we do offer order customization and gift packaging. Additionally, we accept bulk orders.